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Returns (7)

132 views   July 16, 2019

  •     Return period and cost are dependent on Express rewards status. Any return cost will be deducted from the product refund.    Items being returned must be in new, unused, original condition. All original boxes, bags, packaging, accessories, and literature must be in new condition and included with the product. We do not accept returns on customized items, steamed gloves, gift cards or products not purchased from us and sent to our returns department in error.  Once the item(s) is received it will be inspected by our product specialists. If it is determined there has been an abuse of the product it will be returned back to you. Please allow up to 15 business days for the return to be processed.Once the return has processed a refund for the cost of the product, less any applicable service fees will be issued back to the original form of payment.
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  • In order to be able to cover a new product under free returns, we do not offer exchanges, however, you are welcome to return any unwanted products and replace an order for the different item(s). Any promotional pricing will not be applied to the replacement order.
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  • In order to return an item you will need to fill out this form. Please follow the instructions and fill out all of the requested information so that your return label can be generated.    Once the label has been created please print and attach securely to your return package. Then drop it off at your local USPS store.   **Don't forget to include your order number on the return label in order to expedite your refund.**    
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  • If your order is lost or delivered to you damaged please contact us at 833.908.3993 so a claim can be initiated. We will then start the claim process, please keep in mind that the claim process can take 8-10 business days for a resolution. Team Express reserves the right to refuse a  refund or replacement depending on the results of the claim.
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  • All refunds will be issued back to the original form of payment.   If using a prepaid gift card (visa, etc) please keep that card until you are certain you are keeping your order- If you no longer have that card please call customer service as soon as possible to update payment. Once the refund goes through to the prepaid card we are unable to return funds .
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  • Manufacturers Warranties- the following products must call the manufacturer for a resolution. * All (non wood) bats have a minimum 365 day return period with the manufacturer. * All-Star helmets are to be returned to the All-star for repair or replacement. * Pitching Machines. * Oakley glasses- No warranty for football or catchers sun visors. Drop Ship Items are returned to our Distribution Center. Please contact us at 855.397.8170 for warranty information on drop ship items.
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  • We do not accept returns on used bats, customized items, steamed gloves, gift cards, dvds or products not purchased from us and sent to our returns department in error. 
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